Almost every client walking in a salon has a cell phone either at their ear, holding it in their hand, or placed in their purse or pocket for quick access.  Because of this some salon owners are putting in place a cell phone policy.  The Soak Nail Spa and Lounge in Reno, Nevada has posted a sign that says, “Feel free to text message to your heart’s content while enjoying your service, though please do your cell phone talking before or after your service.”  Most of the time, clients don’t talk on the phone during services or they answer but talk very briefly and quickly hang up.  However, if a client does talk for an extended period of time or raises the level of her voice, a staff member should gently address the client by saying something about salon or nail salon policy.
 
Cell phone use has exploded in recent years.  Just a few short years ago talking on the phone in front of someone would be universally viewed as rude.  However, people are more tolerant these days.  Most salons have lengthy discussions with staff members about not talking or texting when a customer is in their care.  Salon owners want 100% of the attention to be on the clients therefore cell phones should not be allowed on the salon floor.  Staff phones should be in the back room with ringers turned off.  When a staff member has a break they can check their messages or cell phones may be brought to the floor to take pictures of clients.

Salons may never develop a universal standard of social etiquette for smartphones.  Smartphones are used to instantly and effectively promote businesses and generate buzz, and that is a feature nobody wants to silence. Just remember in a salon we are on a schedule and to be delayed by a lengthy cell phone call makes the client waiting behind you have to wait longer.  As a rule we do not have any problems with cell phone users and salons understand you may have an emergency and need to keep it close at hand.   

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